LUGGAGE Lady

To My Cherished Airline Passengers,

First of all, I want to thank you for making my job so rewarding. Many of you have visited my galley to share tales of love, loss, hope, heroism, military sacrifice, business innovations, health hurdles, medical miracles, travel recommendations, and lifelong dreams. I treasure every inspiring conversation, laugh, and occasional tear we’ve shared. I strive to ensure your journey is enjoyable and stress-free. So, when you leave my airplane smiling, it warms the cockles of my heart.

Aviators tend to be perfectionists, and my husband is no exception. He prides himself on thorough communication, comfortable cabin conditions, and flying finesse. If he can grease his landing for you, it makes his day. He wants you to walk off his aircraft relaxed, knowing your safety and well-being will always be paramount.

We’re a seamless team, looking out for you and each other on every single flight. When emergencies arise, we have each other’s backs more than ever. I may work with different crewmates each week — but the paradigm never changes.

Add to this synergy, the way you selflessly volunteer when we need medical assistance or respond in some other gallant manner — like the time two of you saved me from hitting the ceiling during clear air turbulence — and you can understand why it’s devastating to have the trust between us compromised.

I don’t wish to marginalize disturbing incidents that capture the headlines. I just want to assure you that, as perplexing as these stories are, it only reinforces our bond. We’re truly in this together. Which is why every time my colleagues and I welcome you aboard, we seek to honor your loyalty by providing the same caliber of service we’d hope to receive when sitting in your seat.

Love,

Luggage Lady

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Dedicated to the beautiful souls of Germanwings flight #9525 — we carry 💗you💗 in our hearts, always…